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Browse Our Legal Framework and Account Policies

We keep this page clear so you know exactly how wibu189 handles your data, your wallet activity, and your account access. Everything here applies where local law permits, and we update it when regulations in eligible Indonesia regions change.

Data TransparencyAccount ProtectionCookie DisclosureWallet PrivacyRegional Compliance

Browse Lobby Read FAQ

Open and Read Our Full Legal Position

wibu189 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

wibu189 operates under the principle that your personal information belongs to you. We collect only what we need to run your account, process your deposits through DANA, OVO, or GoPay, and verify withdrawals back to your registered wallet. Availability of our platform depends on local law

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and eligible regions — we do not claim universal access, and certain features may be restricted depending on where you connect from. When you create an account, you confirm that you are accessing wibu189 from a region where participation is permitted under applicable rules. We store
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transaction records, login timestamps, device identifiers and basic profile data. We do not sell, lease, or trade this information to third parties for marketing purposes. Our cookie layer tracks session continuity so you stay logged in across browser and app, and it helps us detect unusual
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activity on your wallet. Players in Batam can expect the same data treatment as anyone else on the platform — location within Indonesia does not change how we handle your records. If local regulations require us to adjust retention periods or disclosure, we comply and notify
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affected accounts through in-app messaging or email. You may request a copy of your stored data or ask for deletion by contacting our support channels. Processing such requests typically depends on verification of ownership through the same e-wallet or phone number tied to your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Explore Our Data and Security Practices

Understanding how your information moves through wibu189 matters. Below are the key practices we follow — from how cookies work on your device to what happens when you ask us to remove your account entirely. Each item ties directly to your rights and our obligations under applicable local frameworks.

Data Collection Scope

We collect your name, phone number, email, e-wallet ID (DANA, OVO, or GoPay), device type, and IP. Nothing beyond what is needed to run your account, process transactions, and detect unauthorised access attempts on your behalf.

Cookie and Session Handling

Our cookies maintain your login session and remember device preferences. We also use analytics cookies that help us understand which lobby sections load slowly on mobile. You can clear cookies from your browser — doing so logs you out and resets preferences.

Account Security Layers

Every login sends an OTP to the phone number on file. Withdrawal requests trigger a second verification step through your linked e-wallet app. If we detect a new device, we freeze the session until you confirm via SMS.

Data Retention Period

Transaction records and login history are kept for as long as your account remains active, plus a wind-down period after closure that aligns with applicable regional requirements. After that window, records are purged from active systems.

Who to Contact for Changes

Reach us through live chat legal queue or email. State what you need — access, correction, or deletion — and include your registered phone number. Ownership verification through your DANA, OVO, or GoPay linked ID is required before we act.

Third-Party Data Sharing

We share transaction data only with payment processors (DANA, OVO, GoPay networks) to complete your deposits and withdrawals. We do not sell your profile to advertisers or data brokers. Analytics are aggregated and never personally identifiable.

POLICY CONTACT PATHS

Reach Us About Any Legal or Data Query

Need something clarified or want to exercise a data right? We keep dedicated channels open for legal and policy questions, separate from general account help. Whether it is a cookie opt-out, a data export, or a question about regional eligibility, these are the paths to use.

Live Chat – Legal Queue Open live chat from any page and select the legal or data query category. Our team routes these separately so your question reaches someone who handles policy, not general account troubleshooting. Available around the clock for account holders.

Email – Privacy Requests Send data access, correction, or deletion requests by email. Include the phone number or DANA account linked to your profile so we can verify ownership before processing. We aim to respond within a few working days.

In-App Notification Centre Once your request is logged, status updates appear in the notification centre inside your account. You will see confirmation when a data export is ready or when a deletion has been completed on our end.

Check Common Legal and Data Questions Here

These are the questions we hear most from account holders about their data, their rights, and how wibu189 handles legal obligations. Each answer is specific to our platform and how we operate in eligible Indonesia regions.

We store your name, phone number, email address, linked e-wallet ID (DANA, OVO, or GoPay), device model, and IP address at registration. Transaction records and login timestamps are added as you use the platform. Nothing beyond operational necessities.

Yes. Contact us through live chat legal queue or email with your registered phone number. We verify ownership through your linked e-wallet, then prepare an export file. You receive a notification in your account when it is ready to download.

Send a deletion request via email or live chat legal queue. After e-wallet verification, we close the account and begin purging personal data. Some transaction records may be retained for a regulatory wind-down period before full removal.

No. We share transaction data only with DANA, OVO, or GoPay networks to process your deposits and withdrawals. We do not sell, lease, or trade personal profiles to advertisers, data brokers, or any external marketing entity.

We use session cookies to keep you logged in and analytics cookies to monitor page performance on mobile. You can clear cookies in your browser settings at any time — this logs you out and resets device preferences but does not delete your account.

Access depends on local law and eligible regions. We do not restrict by city within Indonesia — players in Bandar Lampung or elsewhere connect the same way — but certain jurisdictions outside eligible areas may be blocked at the network level.

Withdrawals trigger a verification step through the e-wallet app linked to your account — DANA, OVO, or GoPay. If you are on a new device, we also send an OTP to your registered phone number before releasing funds to your wallet.

We notify affected accounts through in-app messaging or email before changes take effect. If a policy update alters how we retain or share data, you have the option to request deletion before the new terms apply to your records.

After account closure, transaction records are retained for a wind-down period aligned with applicable regional requirements. Once that window passes, records are purged from active systems. You can ask for early deletion, subject to regulatory constraints.

Our dedicated legal queue — reachable through live chat or email — handles complaints about data use, privacy concerns, and policy disputes. These are routed separately from general support so a policy-trained team member reviews your case directly.

Browse Our Legal Framework and Account Policies

Explore Our Data and Security Practices

Data Collection Scope

Cookie and Session Handling

Account Security Layers

Data Retention Period

Who to Contact for Changes

Third-Party Data Sharing

Reach Us About Any Legal or Data Query

Check Common Legal and Data Questions Here

01 What personal data does wibu189 store when I create an account?

02 Can I request a full export of my stored data?

03 How do I ask wibu189 to delete my account and all associated data?

04 Does wibu189 sell my personal information to third parties?

05 What cookies does the site use and can I opt out?

06 Is my account accessible from all regions in Indonesia?

07 How does wibu189 verify my identity for withdrawal requests?

08 What happens to my data if wibu189 updates its legal policy?

09 How long does wibu189 keep my transaction history after I close my account?

10 Who at wibu189 handles legal and data complaints?

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