Reference

Browse Our Privacy Policy for Your Account

We keep this policy straightforward so you know exactly what data we collect when you open an account, fund your wallet through DANA, OVO or GoPay, or contact our support channels.

Account Data ProtectionPayment Info HandlingCookie TransparencyContact & Deletion RightsRegional Compliance
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wibu189 Browse Our Privacy Policy for Your Account
DATA HANDLING DETAIL

Check How We Store, Use and Remove Your Data

We built our data practices around the principle of collecting only what we need and explaining clearly what happens with it. Below are six areas that cover the lifecycle of your personal information on wibu189 — from the moment you enter your details to the point you ask us to remove them.

Collection Scope

We collect your name, email, phone number and payment identifiers when you open an account. During transactions via DANA, OVO or GoPay, we receive confirmation data from the payment provider but do not store your full e-wallet PIN or password…

Cookie Usage

Our site uses functional cookies to keep your session alive and remember device preferences. Analytics cookies help us understand which lobby sections load slowly on mobile so we can fix performance issues.

Account Security

Two-factor verification through SMS OTP protects login and withdrawal actions. If you log in from a new device, we flag the session and send a confirmation code to your registered number before granting full access to your wallet and transaction…

Data Retention

Active account data stays on file while you use the platform. If you close your account, we retain transaction records for the period required by applicable regulations in your region, then purge personal identifiers from our active database in line…

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, bank partners) to complete your transactions and with security vendors who help us detect fraudulent access. We do not sell or rent your information to advertisers or unrelated businesses.

Requesting Changes

You can ask for a full copy of your stored data, request corrections to outdated fields, or submit a deletion request.

REACH OUR TEAM

Open a Privacy Request Through These Channels

If you have questions about how your data is used, want to request deletion, or need to update the information tied to your account, we have three clear paths to reach the privacy team. Each channel handles data-related queries with the same verification step to confirm your identity before any changes are made.

Live Chat Tap the chat icon inside your account dashboard on mobile or desktop. Ask for the privacy desk and a team member will walk you through identity verification, then process your data request in the same session without needing to switch channels.
Email Send your request to our support email address listed in the account help section. Include your registered phone number and the specific action you need — data copy, correction or deletion — and we will confirm receipt and timeline once identity is verified.
Account Settings Inside your profile page you can update contact details, change your registered email or phone number, and review which payment methods are linked. For full deletion requests, the system directs you to live chat or email for identity confirmation.

Switch to Common Questions About Your Data Rights

Below are the privacy and data questions our support team receives most often from account holders. Each answer explains what we do, what you can do, and how to reach us if you need something specific.

We collect your full name, email address, phone number and the payment method you link — DANA, OVO, GoPay or bank transfer details. We also log the device type and browser you use to create the account so we can flag unfamiliar logins later.

No. When you fund your account through DANA or OVO, the transaction is confirmed by the e-wallet provider directly. We receive a success or failure signal and a reference ID, but your PIN and full wallet credentials never pass through or sit on our servers.

Open live chat or send an email to our support address listed in your account help section. Ask for a data export, complete the OTP identity check, and we will compile your records and send them to your registered email within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. After identity verification, we close the account and remove personal identifiers from the active database. Transaction records may be retained for the period required by applicable law in your region.

Access is restricted by role. Only specific team members handling identity verification, payment processing or fraud review can view sensitive fields. General staff and marketing teams work with anonymised, aggregated data that cannot identify individual account holders.

We do not sell, rent or share your personal data with advertisers or any unrelated commercial third party. Data is shared only with payment processors to complete your deposits and withdrawals and with security vendors who help protect accounts from unauthorised access.

We use functional cookies for session management and analytics cookies to monitor page performance. You can block or clear cookies through your mobile or desktop browser settings at any time. Blocking functional cookies may require you to log in again each visit.

We use SMS-based OTP verification for login from new devices and for withdrawal confirmations. Encrypted connections protect data in transit, and stored data sits behind role-based access controls. Suspicious login attempts trigger automatic session locks until you verify via OTP.

If your account stays inactive beyond our retention threshold, we send a notification to your registered email. You can either reactivate or confirm deletion. If no response is received, we proceed with data minimisation according to our internal retention policy and regional requirements.

Platform availability depends on local law and eligible regions. The core data-handling principles in this policy apply uniformly, but specific retention periods or disclosure obligations may vary based on the regulations applicable in your jurisdiction. We note any region-specific differences where relevant.

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